Consultant · Agentforce/Salesforce · Genpact
Namaste 🙏 — I'm a Salesforce Developer with 1.5+ years of experience building enterprise AI solutions on Salesforce using Agentforce, Prompt Builder, Apex, Flow and LWC. My recent work focuses on automating SAP-integrated order inquiry automation and order exception resolution, AI-powered customer communications, and intelligent Email-to-Case processing by transforming unstructured emails, documents and business data into structured, decision-ready Salesforce workflows with minimal manual intervention.
01 · Background
National Institute of Technology, Puducherry
B.Tech, Computer Science & Engineering
Focused on Computer Science fundamentals — DSA, DBMS, Operating Systems and core ML/DL coursework — with hands-on projects applying classification models and neural networks to real datasets.
Jawahar Navodaya Vidyalaya (JNV)Matriculation (2018) & Intermediate — PCM (2020), CBSE
Dakshana Foundation - Avanti Fellows Scholar (2018) with a two-year full JEE(2020) scholarship, and Got 18th rank in Bihar & 1st Rank in Supaul District in NTSE State Level (2017–18).
02 · Toolkit
03 · Credentials
Core admin: data modelling, automation, security and sharing.
Designing and configuring Agentforce agents, topics and actions.
Recognised in Salesforce's Agentblazer community program.
Sustained learning across Trails, Superbadges and Projects.
04 · Path
Click a stage to know more.
Consultant (4A) — Agentforce/Salesforce, Genpact India Pvt. Ltd.
Working across Salesforce implementation, platform automation and AI-driven case processing, combining Agentforce, Prompt Builder, Apex and Flow into intelligent, low-touch workflows.
Developing an AI-powered Order Inquiry Automation & Order Exception Resolution platform using Agentforce, Prompt Builder, Apex, Flow and LWC to automate recommendations, customer communications and case management for SAP-integrated order processing.
Designed a next-generation AI-driven claims intake and processing system using Agentforce, Prompt Builder, Apex and Flow, turning a manual workflow into intelligent, low-touch automation.
Enterprise Salesforce digital onboarding transformation for Cater Allen, modernizing a paper-based customer onboarding process using Salesforce Experience Cloud, Sales Cloud and OmniStudio, with automated workflows, validations and integration with core banking systems.
Predictive flood mapping using QGIS and an ANN cross-entropy model, with hands-on geospatial data analysis and flood-mitigation strategy work in Excel.
Designed and built the CCMR website for AIIMS Bhubaneswar using HTML, CSS and JavaScript.
Part of a 3-member team planning and executing placement operations for 200+ B.Tech students — management, communication and stakeholder coordination.
Taught Physics & Chemistry and organised study material, notes and mock tests for JEE/NEET aspirants from underprivileged government schools.
05 · Featured Work
Enterprise AI solutions built on Salesforce using Agentforce, Prompt Builder, Apex, Flow and LWC for intelligent order management, customer communication and claims automation.
06 · Personal work
Multi-class deep learning classification of papaya fruit diseases, extending the Phase 1 work into a full DL pipeline. B.Tech final year project (Phase 2), guided by Dr. P. Kumaran (Assistant Professor, CSE, NIT Puducherry). Team: Ujjwal Kumar, Abhishek Tirkey & Vivek Kumar.
Binary classification of papaya fruit diseases with dataset augmentation and comparison across segmentation techniques and classifiers, deployed via Streamlit. B.Tech final year project (Phase 1),
Trains on an image dataset to recognise faces and auto-generates a dated CSV log of name and reporting time for each student.
Desktop app that shortens long URLs into easy-to-remember links.
Desktop music player — pick a favourite track from your device and control playback and volume.
Look up any Indian postal code and see the associated details plotted on a map.
07 · Builder Lab
Independent products and experiments where I turn ideas into working, public-facing experiences.
A community-driven Salesforce platform where developers and enthusiasts can publish, discover and share practical articles on Salesforce development, automation, Agentforce, Prompt Builder, Apex and Flow.
A personal web experience built around Hindi YouTube content, designed to make discovering and listening to curated videos feel more like a radio-style experience.
08 · Recognition
Received the Silver Cheers Award from Lalit Tyagi (Vice President, Genpact) for outstanding contribution to the Cater Allen – Santander UK project, demonstrating the "Courageous – Tolerance for Ambiguity" behavior and helping drive project success.
Selected for the Dakshana–Avanti Scholarship Program for JEE 2020 — a two-year full scholarship covering IIT-JEE coaching and hostel facilities.
18th rank in Bihar & & 1st Rank in Supaul District in the National Talent Search Examination (State Level), conducted by NCERT.
Awarded a Certificate of Excellence by the National Teachers Council for outstanding performance in the National Level Science Olympiad (NLSO) while studying at Jawahar Navodaya Vidyalaya, Supaul.
Qualified twice for PRMO in the NVS (Navodaya Vidyalaya Samiti) region, conducted by the Homi Bhabha Centre for Science Education.